We at Cool & Associates LLC need the next key team member to our Maryland team: Client Associate. Our work connects various worlds, from the mainstream, to the Latino and Diverse segment- we are the BRIDGE connecting People and Culture to drives Success.  We need creative innovators that pride themselves in serving our clients and communities. If you fit the bill and are highly organized, super-detailed and can juggle multiple priorities than you are the person we need.  And very importante- necesitamos sea bilingue tambien!

As a Client Associate, you would handle every aspect of a client relationship, from communication to project management, while advancing their strategic goals with our developed solutions.


  • Interact directly with clients, support initiatives, and add value to the work being performed
  • Manage, maintain, and relay all information related to client accounts, engagements, and projects
  • Draft, and often send, clear, concise, relevant, and efficient email communications
  • Schedule client meetings, conference calls, individual calls, and one-on-ones
  • Develop client deliverables on time and within budget
  • Arrange internal strategy and alignment meetings, ensuring all key players can attend
  • Capture notes and action items during internal and client-facing meetings, as well as manage the actions, timelines, and desired outcomes
  • Communicate with the CEO/Lead Principal on client account, as well as with other team members, to ensure projects are running smoothly and meeting identified milestones and timelines
  • Track the success of your engagements, ensuring interactions and deliverables align with our success leading indicators
  • Provide analytics and reporting for each engagement or special projects
  • Create and manage plans, agendas, and reporting tools to support each engagement
  • Coordinate logistics, including but not limited to travel, events, conference calls


  • BS College Degree
  • 1-2 Years Of Experience In Customer Service, Project Management Or Commensurate Experience
  • Bilingual -Spanish, Written & Spoken
  • Strong Writing Skills
  • Strong Community Skills

DEADLINE To Apply:       December 31st, 2016

SALARY:                               Commensurate with Experience

LOCATION:                         Westminster, Carroll County with potential for 1-2 days of Remote work

Please send cover letter, resumes and salary requirements directly to Veronica@CoolAssociatesLLC.com